The first lady at check-in was very kind and upgraded us to a nicer room, which we appreciated. Unfortunately, once we got to the room the AC wasn’t working. We called twice for maintenance, waited over an hour and a half, and no one ever showed up. I had to go down to the lobby myself in 30°C heat to resolve the issue. After that first encounter, the other staff were extremely rude and condescending, treating me as if I was being disrespectful when all I wanted was a working AC. They even implied it was my fault for not knowing how to use the thermostat, which was properly set. Their final “solution” was to downgrade us to a smaller room with AC. Overall, very disappointing experience considering the service and the way we were treated.

Good location and walkable

The best hotel of our entire Portuguese trip! Great location in Alfama, the hotel is super clean, modern, aesthetic with cool tech design tweaks. Walkable to everything. Staff os friendly and polite.

amazing property! spacious bedrooms, handy staff and convenient location. People complain of the hill to the hotel, but it’s fine - if you can’t be asked to walk, an uber from the centre is £4. Amazing, 10/10 hotel

A very grand property with excellent staff. Clean, quiet and friendly. The breakfast was very goid.